Enterprise Car Rental: They've Won My Loyalty with Classy Customer Service

Had a surprising experience with Enterprise Car Rental this week. Even though I've long been impressed with their low prices and very friendly, service-oriented approach, they exceeded my expectations this week by going the extra mile to help me out. I had just returned a car that I had used for five days in Arkansas and Missouri. I was charged the expected weekly rate of $187 plus taxes (much cheaper than their competitors for the large Honda Accord I was driving). I went to the terminal to check in, and found that my flight was canceled. Would have to stay overnight and take a flight the next day. Ugh. Went back to Enterprise to see if they had any openings so I could rent a car. Fully expecting a "no" answer, I asked if I could continue my rental under the week plan. Of course, I had already turned the car in and rental had been closed out in their system, so I expected to have to create a new transaction and pay the fee for a day. But even though they had closed it out, they were able to get me back into the same car that I had just brought and keep me on the week plan as long as I had in back in the next morning. This really was going the extra mile to be kind to me and help me out. Wow. Enterprise, you've won my loyalty with this kind of treatment.

My experiences with Enterprise in Arizona, Wisconsin, Arkansas, Utah, and Illinois have all been positive. Plus I've saved a lot of money, too. I really like how they get you to your car and personally help the customer out. Never feel like I'm a number, as I do with some other rental car agencies. Enterprise, thank you! And a special thanks to two Enterprise employees in Arkansas for their kindness.

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