McAfee: Worst Customer Service I've Seen in a While

I've been disappointed repeatedly with McAfee's customer service. In one case, I was billed automatically without warning for a computer that wasn't using McAfee anymore, and it took over an hour with a customer service person on their live chat to find out what the bill was for - and they were far from helpful. It felt like I was talking to a computer that kept asking the same questions over and over. Had to go to a supervisor to finally get a straight answer and a refund. Then on another computer that had a free trial of McAfee, I paid to get a subscription using a promotion with a $20 rebate. I followed every iota of the instructions for the rebate, and now received a form-letter email saying that I failed to provide evidence of an upgrade so they aren't giving me the rebate. And then I had a technical issue in the install process, and it again was extremely difficult getting any help.

As for the rebate, any company selling you software with a rebate requiring you to mail in information is ripping you off. Many make the rebate process deliberately cumbersome to find excuses to reject your rebate, or, as is often the case, to get a lot of people to not even try to get their rebate. They advertize a price of $60, for example, but you really pay $80 - and will have to fight like a bear to get the rebate out of them. I think that's just crooked. 

McAfee, show some more respect for your consumers and get rid of your mail-in rebate systems.  I think they are crooked ways to exploit customers.

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