A Breakthrough in Targeted Innovation
Conquering Innovation Fatigue: Now at Amazon!
Conquering Innovation Fatigue is a new book on strategy and innovation published by John Wiley & Sons. Its authors, Jeff Lindsay, Cheryl Perkins, and Mukund Karanjikar, bring decades of experience and diverse backgrounds together to reveal new insights and strategies based on understanding the personal side of innovation. See what leading experts in business and innovation say about the book.
Supporting blog: InnovationFatigue.com
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Sprint and the Palm Pre: Great Phone with a Business Model Flaw
Thursday, 13 August 2009 5:31 A GMT-06
(This review is also available at my other blog, InnovationFatigue.com .)As I began writing this post, my wife was in a car a thousand miles away with a brand new smart phone. I received a call on someone else’s phone informing me that my wife&
Enterprise Car Rental: They've Won My Loyalty with Classy Customer Service
Friday, 3 July 2009 10:43 P GMT-06
Had a surprising experience with Enterprise Car Rental this week. Even though I've long been impressed with their low prices and very friendly, service-oriented approach, they exceeded my expectations this week by going the extra mile to help me
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Carbonite Trouble: Old Versions of Files May Be Lost for Some Users, Contrary to Specs
Saturday, 13 December 2008 4:09 P GMT-06
Just found that Carbonite's behavior doesn't always match the official specifications. Users are led to believe that multiple versions of their files are being stored and will be available for back-up. That may not be the case!Carbonite's
Carbonite: Nice Service, with Limitations and Poor Tech Support
Wednesday, 23 July 2008 1:50 P GMT-06
The Carbonite backup service is handy, but there are some limitations you need to know about. First off all, let me point out that there appears to be no meaningful tech support. I've run into several issues and have submitted questions through t
Best Buy: Don't Expect Customer Service in the RewardZone Program
Friday, 11 July 2008 5:20 P GMT-06
It's amazing how blind companies get when trying to save a few bucks on customer service calls. I tried to work with Best Buy this past week to fix a problem with my RewardZone account. In the most recent problem, I had to be on hold for maybe 15
GoToWebinar.com: Better Than Webex, But Beware Phone Problems (Incompatible with Some VOIP Systems)
Thursday, 6 March 2008 9:53 P GMT-06
I love GoToWebinar.com , a service I find much superior to the clunky, expensive, and error-prone Webex service. I did a Webex Webinar last week and was shocked to see that the background graphics of my PowerPoint slides had been marred by the servic
Beware Web.com: Terrible Hosting Service
Thursday, 17 January 2008 9:17 A GMT-06
An organization I work with originally had a site hosted at Burlee.com, which was bought out by Web.com. Today I spent some time trying to rescue the site after Web.com killed it for non-payment, when the payment notice was never received. The phone
Beware Refurbished Computers: Our Experience with TigerDirect.com
Sunday, 13 January 2008 10:26 P GMT-06
My son's HP computer came from TigerDirect.com, where we made the mistake of buying a refurbished computer that was sold with a "warranty." We didn't realize that the 90-day warranty offered is just a fraction of the normal 1-year w
Sakar's Digital Concepts 5.1 Megapixel Camera: A Product to Avoid
Friday, 28 December 2007 7:52 P GMT-06
A low quality product that should simply be avoided - especially if you ever wish to use flash. An emabarrassing failure among budget cameras.
Flip Video Problems: Copying Errors, I/O Errors, and Cyclic Redundany Errors
Saturday, 22 December 2007 9:37 A GMT-06
Pure Digital's Flip Video camera is a delightfully simple and easy-to-use video camera that has caused me hours of grief due to various errors in copying videos to a computer. I ahve repeatedly encountered the dread "Cyclic Redundancy Error&
Beware the New Toshiba Satellite Computers: Model A215 S7437 Especially
Wednesday, 5 December 2007 10:48 A GMT-06
I'm afraid that Toshiba's newest Satellite computers may have some quality control problems, or may have some trouble using Vista (of course, that's true for most computers, except, perhaps, the Mac). I purchased my son a Toshiba Satellit
Beware Fake Chinese Silver Coins of US States Sold on Ebay
Sunday, 1 April 2007 9:03 A GMT-06
On EBay, I recently purchased a "50% silver coin" featuring the state of Utah. The seller was Gongmart. The coin was beautiful, but I was surprised that it was shipped from China and would not have purchased it if I had known because China
McAfee: Worst Customer Service I've Seen in a While
Monday, 22 January 2007 9:02 P GMT-06
I've been disappointed repeatedly with McAfee's customer service. In one case, I was billed automatically without warning for a computer that wasn't using McAfee anymore, and it took over an hour with a customer service person on their li
OTC Cough Syrups Not Effective
Sunday, 22 January 2006 4:27 P GMT-06
For years parents have been stocking up on cough syrups and dumping them into their children every time they had a cough. Frankly, they never seemed to work when I was sick, and now medical studies show that it wasn't just me that wasn't being helped
Read the Label on Wound Treatment Remedies: Use Your Own Onion!
Sunday, 1 January 2006 1:16 P GMT-06
Have you seen the new scar prevention creams being sold at Wal-Mart and many other stores? I was about to buy one small tube of Mederma for $12 at Wal-Mart, but first I read the ingredients. It was ordinary lotion ingredients plus onion bulb extract.
Travel Tip: Beware Forced Donations on Your Hotel Bill - My Experience With Chicago's Hotel Burnham
Saturday, 19 November 2005 4:51 P GMT-06
I recently had to spend a night at a pricey hotel in downtown Chicago, the Hotel Burnham. Was not my choice, but seemed pretty nice. In my rush to check out with their express service, I failed to notice that there was a surprise "$1 donation&qu
Is Spyware Tracking Your Every Key Stroke? Here's Free Help Against One Threat
Tuesday, 9 August 2005 10:15 P GMT-06
Cool Web Search is a deadly spyware program that was just discovered to be tracking keystrokes of millions of computers. If you have this program secretly running on your computer, your passwords, bank information, credit card data, etc. could all be
The Moral Sickness of Pepsi
Friday, 10 June 2005 5:54 A GMT-06
Pepsi was caught advertising on a chat room designed to support child molestors.
Be Careful When Buying Coins
Friday, 3 June 2005 10:10 P GMT-06
I saw an ad in Discover magazine from First Federal Mint offering one pound of old, worn silver coins for $359 (a similar ad is on their Website). Bulk 90% silver coins (typically quarters or dimes) can be purchased for about the same price as pur
Warning: Bizrate.com and Unwanted Credit Card Billings
Monday, 30 May 2005 9:01 P GMT-06
Last year I made the mistake of accepting a low-cost 6-month subscription to several magazines offered by Bizrate.com. The marketing did not warn that there would be an automatic renewal. But yesterday I noticed about $90 of charged for 3 magazines o
In Praise of Home Depot
Monday, 30 May 2005 6:06 A GMT-06
One of my sons, home from college for the summer, has started a job at Home Depot as a cashier. He's been extremely impressed with this major American corporation. While the training for new employees is thorough and well organized, and while the pe
Product Failure: Shark Steam Bottle
Saturday, 21 May 2005 10:38 A GMT-06
Today I spent $50 at Walgreens to buy the new Shark Steam Bottle (Model SC618) by Euro-Pro Operating LLC. It features an attractively designed flask with a nozzle for delivering steam provided by an AC-powered heater (yes, you have to be close to a
Hairspray: Easy Way to Kill Flies
Friday, 13 May 2005 11:59 P GMT-06
Here's a handy household tip: hairspray can be used to catch and remove unwanted houseflies from your home. While they are sitting on a wall or other object, you can spray hairspray on them without triggering their flee response - probably just seems
How To Reach Humans at Big Companies
Monday, 2 May 2005 5:24 P GMT-06
Find-a-Human is a Website that helps you find telephone numbers to reach actual humans at big companies. Good idea!
Sayonara, Symantec: The Hopelessness of NAV 2005
Thursday, 6 January 2005 11:59 P GMT-06
After using Norton Antivirus 2002 for several years, when it was time to renew my subscription in December, I was also given the option to upgrade to their new version, NAV 2005. Only 10 bucks more with lots of improved features, so why not? During t